Returns & Refunds
Friendly Fox designs are produced using a print on demand company, and all products are unique and produced per order. Returns or exchanges are not supported if an order was placed for a wrong size, color, or you simply don’t like the product. Our Print Providers don’t have inventory space to keep the unwanted items.
Once an order has been sent to production, it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the wrong size or color was ordered, Friendly Fox is not responsible and will not offer replacements or refunds. You are responsible for capturing the right information when placing your order.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
In case a replacement order is arranged, there is no need to send the original order back to us.
In order to resolve the problem most efficiently, get in touch with us by sending a message at firstname.lastname@example.org and provide your order number and contact details.